Royal Panda is one of the most convenient online casinos for Indians and other nationals. They offer an excellent customer service, which responds to customers issues and questions on time. The customer service team operates from 09:00 to 00:30 (CET). Even though they do not operate 24 hours, you can still send them an email outside the working hours and get a response within 24 hours. For more convenience, Royal Panda added a comprehensive list of helpful FAQ sections where almost every likely question and issue has been addressed. Questions and answers range from account registration to payment methods and licensing. Languages supported by the platform include English, Chinese, Polish, Dutch, Spanish, Swedish, Portuguese and Czech. Royal Panda supports players from different countries however for some reasons, restrictions are being placed on players from certain countries such as USA, France, Italy, Denmark, Israel, Spain, Turkey and Belgium. Royal Panda did well in ticking all the boxes when it comes to their customer service. Both their knowledge and level of professionalism is top-notch. Here are different ways they adopt to address their customers issues.
Some people may find it more convenient to go through the FAQ section to find answers to their questions rather than chat the customer support. This is okay as Royal Panda has an excellent FAQ section where questions to most of the common problems players encounter have been answered.
If you don’t find your problem enlisted in the FAQ section or you don’t find the provided answer satisfactory enough (which is rarely the case), you can simply use the live chat to chat with the customer service agents. However, you should be aware that this service is only available from 09:00 to 00:30 (CET).
If your issue is an urgent one then it is best if you put a call across to the customer service representatives at Royal Panda. It is also easier and better to explain complicated issues over the phone as you will be able to express yourself more when you speak than when you write. Once you dial the customer service number, you will be attended to immediately.
If you are contacting outside the live chat and telephone operating hours, you should use the email. However, you should know that if it is urgent, you won’t get a response immediately. They typically respond to emails within a span of 24 hours thus, you will have to exercise some patience after you send in a mail.